Frequently Asked Questions

FOR HELP FINDING YOUR POLICY NUMBER:

Where do i mail my payment?

Please check your policy for the prefix of the carrier who issued it (this is the first digits of your policy number).

  • For ARX - 29328 Network Place

Chicago, IL 60673-1293

  • For BRX - PO BOX 30028

    Omaha, NE 68103-1170

  • For WCSIG - PO BOX 30070

    Omaha, NE 68103-1170

  • For GDV - PO BOX 30175

    Omaha, NE 68103-1275

can i pay online?

You can process an e-check / ACH payment online at www.billitnow.com. You will need your policy number, policy effective dates, name on policy, zip code and email address to set up an account.

If you choose to set up an Auto-EFT withdrawal, it will only be set up PER TERM and will not draft audit balances or be used in future policy terms.

Can i receive my invoices via email?

You can set up your account at www.billitnow.com or send us an email at billing@riskexchange.com with the email address you want the invoices to go to and we’ll get you set up.

If your account is set up on Auto-EFT, a paper statement will still be mailed out to you.

can i use a credit card? 

Currently, only policies with prefix BRX can accept credit card payments. We are working quickly to expand this, and will let you know as soon as it’s available.

NOTE - The credit card holder is responsible for the processing fee.

what is Premium financing?

Insurance premium financing is similar to other types of loans. The premium finance company pays the premium to us, and the insured pays the premium finance company payments based on their agreement and loan terms. REX accepts Premium Financing for accounts from licensed and approved Premium Finance Companies.

why am i receiving a bill after my policy ended?

Your policy premium was calculated based on estimated payroll provided to us when we wrote the policy. An audit was completed to determine the correct payroll exposure and final premium. This final premium can lead to a refund or additional premium payment due.

I am receiving this error message when I try to process an ach payment:

ACH Return Item - R03 - No A/C Unable to locate

This is an error with the account holder name. Please enter the name so that it matches how it appears on your bank statement. Once you confirm this is correct, try to process the ACH payment again.

How do i know if my routing number is correct?

There are several options to check your routing number. Just google “what is my routing number?” and there will be a few options available for help with finding the correct number.