Frequently Asked Questions
Why is there an audit on my policy?
The premium was calculated based on estimated payroll when the policy was written. The audit is necessary to determine the correct payroll exposure and final premium.
Can I get an extension to complete the audit?
An extension can be requested at audit@riskexchange.com
Do I need to complete the audit if I cancelled my policy, switched carriers, closed my business and/or did not have employees?
Yes. Every policy is subject to audit each year. We cannot calculate your final premium or possible refund unless the audit is completed.
What happens if I do not submit the audit by the due date?
The audit will be processed as noncompliant. A penalty fee of up to 200% will be added to the premium. This could impact a current policy you may have with us or another carrier.
How can I comply with the audit once it has been placed in noncompliant status?
Please check your email for a copy of the audit form or email audit@riskexchange.com.
My PIN and passcode are not working or I get an error message when I try to log in.
The audit will not be available in the web portal after the due date or after you have submitted online.
Try to copy and paste the PIN and passcode from the email you received.
My audit files are too large to upload to the web portal. Where can I send the information?
Can I start the audit and come back to it at another time?
Yes. Be sure to periodically click the save button, which is located at the top left corner of the web portal.
Do all sections of the web portal need to be completed?
Yes. Failure to complete each section can prolong the audit process. Please address any nonapplicable sections in the description of operations. Some sections may not apply to sole-proprietors or domestic employers.
What do I put in the description of operations?
The services your company provides. If you perform construction services, please describe your projects in detail and answer all construction related questions in the Miscellaneous tab of the web portal.
The tools/equipment used
Any changes that occurred since the policy started (ownership, officers, address, operations, etc.)
Any changes you expect on a current policy with us
Any notes you believe the auditor may need to complete your audit
How do I complete the payroll section of the audit?
If there are more than 10 employees, list an overall employee balance separated based on their job description and list the gross total and provide payroll documents.
If there are less than 10 employees, list each employee with their duties and gross pay.
Choose the options in the payroll screen for any applicable payroll deductions.
Please note in the description of operations if you do not have employees.
— Please note —
Our audits are worked in the order they are received. Once the audit is submitted, one of our auditors will review your information. You may receive an email requesting clarification, documents, or an appointment for a phone interview. The audit will be submitted as noncompliant if additional requests for information are not answered. Please check your email in the following weeks after you submit your audit.
Documents Needed for the Audit
Payroll records
Verification documents (see below)
Profit and Loss or General Ledger (Construction only)
Subcontractor payment records
Subcontractor certificates of insurance
What if I do not use a payroll service or software?
Provide what you can. We will review the audit and reach out to you if we cannot use the information provided.
Corporation
Required:
Payroll Reports
Provide one of the following for verification:
941s or state unemployment filings (preferred)
Forms-1120 & Form-1125A
LLC- Multi-Member
Required:
Payroll Reports
Provide one of the following for verification:
941s or state unemployment filings (preferred)
LLC- Single Member
Required:
Payroll Reports
Provide one of the following for verification:
941s or state unemployment filings (preferred)
1040 Schedule C (2 Pages)
Profit and Loss Report
Sole Proprietor
Required:
Payroll Reports
Provide one of the following for verification:
941s or state unemployment filings (preferred)
1040 Schedule C (2 Pages)
Profit and Loss Report
Partnership
Required:
Payroll Reports
Provide one of the following for verification:
941s or state unemployment filings (preferred)
Forms-1065
Form-1125A
Schedule K